Formerly City College Brighton and Hove

Level 2 Intermediate Apprenticeship in Customer Service

This apprenticeship covers all areas of customer service, covering skills development in communication, queries and meeting customer needs.

Key information

Course type: Apprenticeships Duration: 1 Year Start date: September 2018 Entry requirements: 3 GCSEs grade 3 or above, including English and Maths End qualification: Level 2 Diploma in Customer Service Awarding body: NCFE

Course aims and areas

This apprenticeship covers all areas of customer service, covering skills development in communication, queries and meeting customer needs.
Learners will be able to display their competence and communication in a range of areas relevant to a customer service role.
The Level 2 is designed to build the learners knowledge required to successfully work in customer service.
Learners will have the ability to build on their existing knowledge and apply this to a number of industries and job roles.
It is designed for those who are currently working in a customer service role.

Functional Skills may be required dependant on Apprenticeship framework and previous qualifications achieved.

Course Units

This course will support you to achieve:

  • Resolving Queries and Meeting Customers’ Needs
  • Principles of Customer Service
  • Develop Customer Service Skills that can be Relied Upon by Employers in a Range of Industries
  • Exceed Customer Expectations
  • Resolve Customers’ Complaints
  • Develop Customer Relationships
  • Promote Additional Products and/or Services to Customers


Why the MET?

Our industry experienced teaching staff are passionate about their areas of expertise and are committed to helping you to attain your learning goals and meet your personal aims.

Without a doubt, one of the reasons we know you will love studying at Brighton MET is the location of our central campus.

Right in the heart of Brighton’s world-famous North Laine, the College is within walking distance of all the city’s main amenities – the award-winning city library, the independent shops and eateries and the beach.

Entry Requirements

If there are any applicable entry requirements, these will be listed in the key information section above.

Course Costs

Wages vary depending on the type of apprenticeship but there is a national minimum wage (NMW) in the UK which applies to all 16-18 year olds and to those aged 19 or over in the first year of their studies. From October 2017, this is £3.50 per hour. However, the MET encourages employers to pay at a higher hourly rate.

Apprenticeship FAQs

How to apply

It’s super easy. You can apply to Brighton MET online.

Apply

Or if you’d like to apply by post or in person, please click below.

How to apply
Share with a friend Looking good? Start your application Apply Back to results