Formerly City College Brighton and Hove and Northbrook College

Business, IT, Travel & Tourism - Level 1 Diploma (Introduction)

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Course Code: FE0279-1C Course Type: 16+ college (full-time) Campus: Broadwater Campus Start Date: September 2019 Duration: 1 Year Qualification: BTEC Diploma in Vocational Studies - Business, IT, Travel & Tourism Level 1

Course aims

This course offers an introduction to the areas of business, IT, travel and tourism, including retail and stock control. The course supports students in developing self-esteem and includes careers guidance and skills such as how to apply for jobs and do well in an interview. After this course, you will have the knowledge and confidence needed to move on to higher level courses or work.

Entry requirements

This Level 1 course is for students who have fewer than three GCSEs at grade 3 (D/E) or above. You should have at least two GCSEs at grade 1 (G) or above, preferably including English and maths.

Entry requirements

Why this course?

  • Individual support
  • Confidence boosting
  • Modern air-conditioned classrooms
  • Learn office computer skills
  • Prepare for job applications and interviews

Course units

  • Being organised
  • Working with others
  • Researching a topic
  • IT skills
  • The business, travel and tourism sectors
  • Customer service
  • Personal progression plan
  • Job applications and interviews

What's next?

On successful completion of this Level 1 course, you can progress to a Level 2 course, including business, computing or travel and tourism.

Future careers include:

  • Office administrator
  • Retail worker
  • Marketing assistant
  • IT support assistant
  • Travel agent assistant
What's next?
Potential
Careers

Potential Careers

Business, research or administrative professional n.e.c.

Typical Tasks:

  • Coordinates the organisation's services and resources, liaises with other senior staff.
  • Analyses internal processes and systems, recommends and implements procedural and policy changes.
  • Recruits and manages staff, assigns and delegates tasks and duties, makes changes in procedures to deal with variations in workload.
  • Develops plans, sets objectives and monitors and evaluates performance.
  • Prepares and reviews operational and financial reports.
  • Controls and administers budgets.
  • Advises national and local government on the interpretation and implementation of policy decisions, acts and regulations, and provides technical assistance in the formulation of policy.
  • Co-ordinates and directs the activities of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
  • Registers and maintains records of all births, deaths and marriages in local authority area, issues appropriate certificates and reports any suspicious causes of death to the coroner.
  • Negotiates and monitors contracted out services provided by the private sector to local government studies and acts upon any legislation that may affect the local authority.
This data is from EMSI and applies to London and the South East, and it does not account for self-employment.

Industry Insights

Available opportunities 4.6% Rise in employment is expected by 2020 in the South East.
Salaries

ENTRY £26,774

AVERAGE £41,145

POTENTIAL £67,880

Desired Skills:

IT user support technician

Typical Tasks:

  • Provides technical support to IT users.
  • Advises users on how to resolve hardware and software problems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Facilitates user access to systems.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Reports on commonly occurring queries to detect underlying problems.
This data is from EMSI and applies to London and the South East, and it does not account for self-employment.

Industry Insights

Available opportunities 2.1% Rise in employment is expected by 2020 in the South East.
Salaries

ENTRY £18,447

AVERAGE £28,724

POTENTIAL £45,318

Desired Skills:
  • Reading Comprehension
  • Active Listening
  • Critical Thinking
  • Speaking
  • Writing
  • Learning Strategies
  • Active Learning
  • Monitoring
  • Mathematics

Business sales executive

Typical Tasks:

  • Discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold.
  • Quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate.
  • Makes follow up visits to ensure customer satisfaction and to obtain further orders.
  • Stays abreast of advances in product/field and suggests possible improvements to product or service.
  • Maintains records and accounts of sales made and handles customer complaints.
This data is from EMSI and applies to London and the South East, and it does not account for self-employment.

Industry Insights

Available opportunities 1.1% Rise in employment is expected by 2020 in the South East.
Salaries

ENTRY £15,893

AVERAGE £27,924

POTENTIAL £54,054

Desired Skills:
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Writing
  • Active Learning
  • Monitoring
  • Critical Thinking
  • Mathematics
  • Science
  • Learning Strategies

Air travel assistant

Typical Tasks:

  • Receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes.
  • Checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers.
  • Welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage.
  • Ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight.
  • Sells duty-free goods during the flight.
  • Makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened.
  • Directs and instructs passengers in the event of an emergency, ensures safety procedures are followed.
This data is from EMSI and applies to London and the South East, and it does not account for self-employment.

Industry Insights

Available opportunities 3.1% Rise in employment is expected by 2020 in the South East.
Salaries

ENTRY £14,138

AVERAGE £20,534

POTENTIAL £42,062

Desired Skills:
  • Reading Comprehension
  • Active Listening
  • Critical Thinking
  • Learning Strategies
  • Speaking
  • Active Learning
  • Monitoring
  • Writing
  • Mathematics
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