Completed courses | FAQs

Frequently asked questions

  • How will I receive my results?

    Full-time programmes for school leavers (16+)

    All results, except GCSEs, will be emailed to your personal / college email address (please check both) on the dates above.  If you have applied to university, your results should also be available on your UCAS 

    Track page. Your certificates will be posted out to you as soon as we receive them.

    Students due to receive GCSE results will be invited to collect these in person during an allocated time slot; this is to allow us to maintain social distancing.  If you are unable to attend, your results will be posted to you.

  • I’m unhappy with my results - who can I speak to?

    Full-time programmes for school leavers (16+)

    Speak to your tutor initially to find out whether you can appeal your result and agree your next steps. You will not be able to appeal to the awarding organisation directly - only the College can submit an appeal on your behalf.

    For more information, please see the Ofqual Student Guide to Post-16 Qualifications Results: Summer 2020.

    We will also send further information about the appeals process with your results.

    Higher education courses (degrees)

    If in the event you wish to discuss your results, resolve queries and communicate concerns with a member of staff please notify your Exam Board Secretary that you require a Results Meeting with your Programme Leader within a couple of days of receiving your results. Contact should be made via

    Should you feel you have grounds for an academic appeal, the information on the appeals procedure and the stage 1 academic appeals form can be found here.

    In the event that you wish to appeal a decision of the Course Examination Board you must do so within 21 days of your results being sent to you and the stage 1 academic appeals form should be emailed to for review.

  • I finished my course during lockdown. Can I come into the College to collect the work I left there?

    Our campuses will be open from September but please speak to your former tutor before you visit to arrange a suitable time to come in. This will allow us to minimise the number of people onsite at any one time and ensure you can collect your work safely.

  • I finished my course during lockdown. I’d really like to see my tutors and classmates again. Is that possible?

    Our campuses will be open again from September but unfortunately, we cannot allow former students to visit our campuses.

  • I finished my course but don’t know what to do next - who can I speak to?

    If you are unsure what to do next, your department will be in touch to invite you into college to discuss your results or next steps with your tutor. We have allocated specific dates for each course to allow us to maintain social distancing.

    Alternatively, you can also contact the National Careers Service’s exam results helpline during August 2020. Young people or their parents can contact the helpline on 0800 100 900 to speak to a professionally qualified careers adviser. The helpline will be open from 8am to 10pm from Thursday 13 August until Friday 28 August. After these dates, young people will be able to access ongoing support from the National Careers Service by calling 0800 100 900, visiting or searching for the National Careers Service on Facebook or Twitter.