16+ college applications are open for September 2020. There is no December application deadline at the MET, but to secure your place we recommend you apply soon.
Formerly City College Brighton and Hove and Northbrook College

Customer Service Practitioner - Level 2 Intermediate Apprenticeship

Course Type: Apprenticeships Start Date: September 2019 Duration: 1 Year Entry requirements: Functional Skills may be required dependant on apprenticeship and previous qualifications achieved.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the 

customer’s own locality.

These may be one-off or routine contacts and include dealing with orders, payments, ordering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. 

You may be the first point of contact and work in any sector or organisation type.

Apprenticeships

Apprenticeships are available for school leavers and adults (19+), beginning at Level 2 through to degree level.


What levels are available?

Wages

Wages vary depending on the type of apprenticeship but there is a national minimum wage (NMW) in the UK which applies to all 16-18 year olds and to those aged 19 or over in the first year of their studies. From October 2017, this is £3.50 per hour. However, the MET encourages employers to pay at a higher hourly rate.


Apprenticeship FAQs

How to apply

If you're interested in applying for an apprenticeship, take a look at our latest vacancies.


Find out more

Course content

This standard will support you to achieve:

  •  Interpersonal skills
  •  Communication
  •  Influencing skills
  •  Personal organisation
  •  Dealing with customer conflict and challenge

Why the MET?

Our industry experienced teaching staff are passionate about their areas of expertise and are committed to helping you to attain your learning goals and meet your personal aims.

Without a doubt, one of the reasons we know you will love studying at Brighton MET is the location of our central campus. 

Right in the heart of Brighton’s world-famous North Laine, the College is within walking distance of all the city’s main amenities – the award-winning city library, the independent shops and eateries and the beach.

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