Formerly City College Brighton and Hove and Northbrook College

Customer Service Practitioner - Level 2 Intermediate Apprenticeship

Course Type: Apprenticeships Start Date: February 2019 Duration: 1 Year Entry requirements: Functional Skills may be required dependant on apprenticeship and previous qualifications achieved.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the 

customer’s own locality.

These may be one-off or routine contacts and include dealing with orders, payments, ordering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. 

You may be the first point of contact and work in any sector or organisation type.

Course content

This standard will support you to achieve:

  •  Interpersonal skills
  •  Communication
  •  Influencing skills
  •  Personal organisation
  •  Dealing with customer conflict and challenge

Why the MET?

Our industry experienced teaching staff are passionate about their areas of expertise and are committed to helping you to attain your learning goals and meet your personal aims.

Without a doubt, one of the reasons we know you will love studying at Brighton MET is the location of our central campus. 

Right in the heart of Brighton’s world-famous North Laine, the College is within walking distance of all the city’s main amenities – the award-winning city library, the independent shops and eateries and the beach.

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