Heavy Vehicle Maintenance & Repair | Level 3 Apprenticeship
Why this apprenticeship?
A Heavy Vehicle (HV) technician services, inspects and repairs HVs, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries. They work in either a dealership that focuses on a particular manufacturer or for an independent garage, franchise or large fleet operator that deals with many different makes of vehicles. They work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The day-to-day tasks faced by the technician are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.
Today’s technician has to demonstrate expertise in the technical side of their role. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicles systems and associated ancillaries. They must be able to work independently but also operate as an effective team member, understanding how their workshop and the dealership/garage/branch functions from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently. The growing complexity of today’s vehicles and the pressure to deliver a high-quality customer experience requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard described under course information
You must have an employer in place and be in a suitable administration role that covers the themes in the course information tab to complete this apprenticeship.
All prospective new apprentices will complete an initial assessment of their current knowledge skills and behaviours through a skill scan. This must indicate that there is substantial new knowledge skills and behaviours to be learnt by completing this apprenticeship.
A prospective apprentice will also need to show that they are currently working at or towards the minimum L2 skills for Maths and English. Where a learner has not already achieved GCSE grade 4 to 9 (A-C ) or equivalent Level 2 English and Maths Functional Skills, they must do so before taking the end-point assessment.
A heavy vehicle service and maintenance technician will demonstrate a knowledge and understanding of the following:
- The fundamentals of HV technologies e.g. HV chassis design, engine, fuels, transmissions, electrical (12/24v), air-conditioning, hydraulic and air braking, air suspension systems etc.
- The types and associated characteristics of HV and their configurations and applications.
- Diagnosing principles and logical problem solving techniques related to HV.
- Sufficient H&S knowledge and environmental awareness to carry out the work safely.
- Operators “O” Licence requirements relating to HVs.
- How to service, inspect and maintain vehicles and trailers to the expected standards and the importance of safety inspection and maintenance schedules to meet Operator’s (O) licence and legal obligations.
- Customer expectations and implications of work carried out.
- The need to be reliable, flexible, diligent and good timekeeper.
- How the business works from an operational perspective and demonstrate commercial and financial awareness in the HV industry.
- Complex problem solving techniques.
- The requirements of providing roadside assistance.
The competency to achieve the following skills in the workplace:
Carry out the basic tasks with tools and equipment common to all procedures involving basic mechanical and electrical procedures related to HV.
The ability to keep updated with emerging new technologies within the HV industry.
Contribute to the maintenance of a safe and efficient workshop and adhere to the company and legislative processes.
Access specific and related HV technical information appropriately.
The ability to service, inspect and maintain HVs and trailers to meet company, Driver and vehicle standards agency (DVSA) and manufacturers’ standards.
Use a range of diagnostic and electrical measuring equipment to identify faults and underlying causes on HV’s.
Successfully inspect and prepare vehicles and trailers to meet DVSA standards prescribed in the tester’s manual.
Carry out final quality checks before handover to the customer without supervision.
Apply advanced diagnostic principles and logical/problem solving techniques and regimes.
Maintain records to company and operators’ licence obligations and regulation.
To be able to communicate effectively in both oral and written mediums both internally and with customers on a range of topics that will support, HV inspection and diagnosing techniques.
Required behaviours to achieve the following in the workplace:
Behave in accordance with the values of the company they work for whether manufacturer or independent to treat customers and stakeholders with courtesy and respond quickly to their requirements to ensure an excellent experience.
Operate effectively as a team member taking ownership and responsibility when required and be honest and accountable in all activities when things do not go as planned.
To work at continuous development of both self, team and processes.
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What can I expect from being an Apprentice?
- Excellent vocational training.
- A salary and on-going support from your employer and GB MET.
- In depth experience, insight and understanding of the business sector you are working in.
- A clear career path.
- The opportunity to achieve industry-standard qualifications and even a degree!
How long does an apprenticeship take?
The duration of an apprenticeship depends on:
- Your experience
- Your knowledge
- Your skill levels
- The business sector
- The qualification
Do I need to find an employer?
Yes, you have two options.
Option 1 - The best option is to find an employer yourself who wants to employ you as an apprentice. Once you have done this, simply provide us with the details. We will then contact your employer and handle all the administration so you can begin your apprenticeship at the earliest opportunity.
Option 2 - The GB MET recruitment team will try and find you an employer. The team will firstly invite you for an interview to fully assess your skills and aptitude for your preferred apprenticeship roles and do everything possible to find an employer with a current vacancy or one looking for an apprentice that fits the role you are looking for.
Whichever option applies, our recruitment team is here to guide you through every stage of the process.
Can I undertake an apprenticeship with my current employer?
Yes, discuss it with your employer and, if they agree and subject to conditions, you can become an apprentice where you now work.
What time of year can I start an apprenticeship?
You can apply at any time of the year. The start of your work-based training is dependent on your employer and all new Standard apprenticeships must include 20% off-the-job training.
What is off-the-job training?
Training that is delivered outside of an apprentice’s normal working duties.
Off-the-job refers to an apprentice learning outside a regular day-to-day work environment but within working hours. This includes:
- Practical activities such as shadowing a more skilled member of staff or ‘off-site’ visits to meet customers or attend a trade show,
- Theoretical activities such as online courses, attending seminars and role playing
- Learning by writing reports and work-specific documents
Career and progression
This standard has been designed to be recognised by relevant Professional Engineering Institutions and successful apprentices can apply for the appropriate level of professional registration (EngTech).
Why choose an apprenticeship?
As apprenticeships are now offering routes to degree-level qualifications they have become an increasingly preferred career option.
It’s an organic/natural career choice as apprentices are often offered a permanent, full-time position by their employer once training is completed.
Certain business sectors offer excellent career potential and the opportunity to earn very competitive salaries.
As an apprentice, you get to work alongside experienced staff who will help you to develop job-specific skills – and earn a wage at the same time. Earn while you learn.
Many employers hold Apprenticeships in high regard because they offer real industry experience.
A successful Apprenticeship provides you with a qualification and the skills you need for your job.
Cost for an employer:
For levy payers the maximum funding available for this course is £15,000 which will be taken from your Levy account.
For non-levy payers you will be required to pay a 5% contribution (£750) and the remaining fees will be paid for from the government. If the apprentice is 16 to 18 and they start the course before their 19th birthday they are entitled to 100% of the funding with no contribution from the employer.
Wage for an apprentice:
The minimum wage for an apprentice is £4.15 per hour. This rate applies to those under 19 and those aged 19 or over who are in their first year of their apprenticeship. As an apprentice, you must be paid at least the minimum wage for your age if you’re aged 19 or over and have completed your first year.
The length of program based on someone working 30 hours per week, undertaking the programme for 18 months plus 3 months EPA – If working less than 30 hours per week, the length of the programme is adjusted in line with hours worked.