Formerly City College Brighton and Hove and Northbrook College

International feedback and complaints

Feedback and complaints process

We want to offer all students the best possible experience during their time at Greater Brighton Metropolitan College. If you are unhappy with any of the services we provide, please let us know as soon as possible. If you would like to provide feedback, positive or negative, we are here to listen.

Here are the steps to take if you wish to make a complaint:

Stage
Who will help
How to contact
Initial Feedback/Complaint
Director of Enterprise
Amir.Baharami@gbmc.ac.uk
Formal Complaint
Quality Department
quality@gbmc.ac.uk
Complaint appeal
Quality Department
quality@gbmc.ac.uk

Initial feedback/complaint
If you wish to make a complaint, please write to the Director of Enterprise and Apprenticeships. Any complaints received by another member of the International Office will be forwarded to Director of Enterprise and Apprenticeships. He will respond to your complaint quickly and arrange a meeting to discuss your feedback. He will ensure that your complaint is handled effectively, fairly and with sensitivity towards all people involved.

The Director of Enterprise and Apprenticeships will investigate your complaint and try to achieve an acceptable solution If you are unhappy with the decision and wish to make a formal complaint you can do so by following the GB MET policy for customers who are not satisfied with our services.

Formal complaint
The Complaints Policy is designed to bring problems to the attention of the College. It helps us investigate and resolve these concerns. If you feel that your concerns have not been addressed by the Director of Enterprise and Apprenticeships, you should make a complaint to the Quality department in writing. When the formal complaint is received, the Quality department will log the complaint and acknowledge its receipt within 3 working days. A formal investigation will take place. You will receive a signed letter detailing the results of the investigation within 15 working days.

Complaints appeal
You have the right to request a review of the outcome. This must be requested by contacting the Quality department within 10 days from receipt of the letter. All reviews will be assigned to a member of the College’s Executive Team. Please note that anonymous complaints cannot be investigated. Please note that

Please note that anonymous complaints cannot be investigated.

English UK
If you are not satisfied with the College’s response you can contact English UK for further advice.