Formerly City College Brighton and Hove and Northbrook College

Sales & Telesales - Level 2 Intermediate Apprenticeship

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Course Type: Apprenticeships Start Date: September 2021 Duration: 1 Year Entry requirements: 3 GCSEs grade 3 or above, including English and Maths Qualification: NCFE Level 2 Certificate in Principles of Sales Awarding Body: NCFE

Why this apprenticeship?

This Apprenticeship framework will equip new and existing staff with the skills, knowledge and experience needed to undertake Sales & Telesales roles, enabling the workforce to make businesses more productive, efficient and profitable.

The Intermediate Level is suitable for those who currently work or are being recruited to work in roles such as Trainee Sales Advisor, Sales Consultants, Telesales Operator and Junior Sales Executive. The training provides an introduction to the sales process and allows learners to specialise in their chosen areas of interest such as preparing and delivering a sales demonstration and generating and qualifying sales leads. Functional Skills may be required dependant on Apprenticeship framework and previous qualifications achieved.

Two NCFE qualifications can be gained via this Apprenticeship - the Technical Certificate and the Diploma:

  • NCFE Level 2 Certificate in Sales
  • NCFE Level 2 Certificate in Principles of Sales


  • NCFE Level 3 Diploma in Sales
  • NCFE Level 3 Certificate in Principles of Sales

Entry requirements

Equivalent to 5 GCSE passes.

The apprenticeship is suitable for those who currently work or are being recruited to work in sales in a supervisory or management position such as Sales Consultant/Supervisor, Sales Manager, and Customer Relationship Managers.

Why choose an apprenticeship?

Apprenticeships are a fantastic way to gain a nationally recognised qualification and valuable skills whilst working. We are a major provider of apprenticeships in the South East, helping employers to find the right apprentice for their business or upskill existing employees, and supporting individuals to succeed. 

Course content

On this course you will achieve:

  • Sales processes
  • Sales theory
  • Sales techniques
  • Lead generation
  • Targets

Why the MET?

Our experienced teaching staff are passionate about their areas of expertise and are committed to helping you to attain your learning goals and meet your personal aims.

Without a doubt, one of the reasons we know you will love studying at Brighton MET is the location of our Central Campus. Right in the heart of Brighton’s world-famous North Laine, the College is within walking distance of all the city’s main amenities – the award-winning city library, the independent shops and eateries and the beach.

How much will I earn?

Apprenticeships are paid training schemes. You will learn and earn at the same time.

Wages will vary depending on the type of apprenticeship, but there is a national minimum wage (NMW) in the UK which applies to all 16 – 18 year olds and to those aged 19 and over in the first year of their studies. From April 2018, this is £3.70 per hour and from April 2019 it will increase to £3.90 per hour. However, the MET encourages employers to pay at a higher hourly rate. After a year, all apprentices need to be paid the minimum wage for their age. For more information please see the Government NMW web page.

How long does an apprenticeship take?

An apprenticeship can take between one and four years to complete depending on the level and subject area. As a guide, an Intermediate Level 2 Apprenticeship usually takes around 12 to 18 months and an Advanced Level 3 Apprenticeship around 18 to 24 months.

What might my working hours be?

Apprentices are required to have a minimum of 30 contracted hours with an employer who will agree working patterns. Expect 20% of your contracted time to be dedicated to your apprenticeship training.

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