Catering & Hospitality | Hospitality Team Member | Intermediate Apprenticeship | Level 2

Course Type: Apprenticeships Duration: 12 months learning and up to 3 months for End Point Assessment (EPA) Entry requirements: Please see entry requirements section Qualification: Level 2 Diploma in Food and Beverage Services Awarding Body: C&G

Why this apprenticeship?

A catering student

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Apprenticeships

Apprenticeships are available for school leavers and adults (19+), beginning at Level 2 through to degree level.


What levels are available?

Wages

Wages vary depending on the type of apprenticeship but there is a national minimum wage (NMW) in the UK which applies to all 16-18 year olds and to those aged 19 or over in the first year of their studies. From October 2017, this is £3.50 per hour. However, the MET encourages employers to pay at a higher hourly rate.


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Entry requirements

You must have an employer in place and be in a suitable administration role that covers the themes in the course information tab to complete this apprenticeship.

All prospective new apprentices will complete an initial assessment of their current knowledge skills and behaviours through a skill scan. This must indicate that there is substantial new knowledge skills and behaviours to be learnt by completing this apprenticeship.

A prospective apprentice will also need to show that they are currently working at or towards the minimum L1 skills for Maths and English. Where a learner has not already achieved GCSE grade 1 to 3 (G-D) or equivalent and taken Level 2 English and Maths Functional Skills prior to the completion of the apprenticeship, they must do so before taking the end-point assessment.

Entry requirements

Course content

What does this apprenticeship involve?

The objective of the qualification is to support the learner’s role in the workplace, providing the opportunity to learn and evidence knowledge and skills as part of an apprenticeship.

This qualification has been developed to support learners completing the Hospitality Team Member Apprenticeship Standard and covers the knowledge, skills and behaviours of the standard.

Core Hospitality

All hospitality team members must have the following core hospitality knowledge, skills and behaviours

Knowledge and Understanding (Know it)

Customer

  • Recognise customer profiles in hospitality and how customers have different needs
  • Understand the importance of meeting, and where possible, exceeding customer expectations in line with the business / brand standards
  • Understand the importance of receiving and dealing with customer feedback to support the improvement of products and services and provide value for money

Business

  • Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own area of work contributes to achieving business targets
  • Know how own role can minimise unnecessary financial loss to the business
  • Understand how personal discipline in approach to work, for example time-keeping, attendance, personal appearance, personal presentation and conduct can all have an impact on the business/ brand reputation
  • Know the products / services that are offered by the business, their prices and special offers and how to match them to customers’ needs
  • Know how the business aims to increase its market share and compete against its main competitors, for example its unique selling points, promotions and marketing campaigns
  • Understand how the use of technology can enhance customer service and productivity in hospitality businesses
  • Recognise and understand legislative responsibilities relating to the business and the products and / or services it offers
  • Know how the activities in hospitality businesses can have a negative effect on the environment

People

  • Understand the importance of using appropriate methods of communication that are suitable for different situations and individuals’ needs in a variety of hospitality contexts
  • Know how to support and influence the team positively, recognising how team members are dependent on each other to meet business objectives
  • Understand how to work with people from a wide range of backgrounds and cultures

First line supervision / Team leading

  • Understand how to support the supervision of team members for example new and junior employees to assist line manager

Skills (Show it)

Customer

  • Use clear and engaging communication to establish a good rapport with customers and ask relevant questions to determine their needs
  • Deliver excellent customer service in line with the business / brand standards with the aim of exceeding customer expectations
  • Check that customers are satisfied with products and services and act on feedback in line with business procedures

Business

  • Perform activities to positively promote business / brand standards and identify opportunities to increase sales and achieve customer loyalty
  • Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
  • Prepare and organise own work for example promptly arriving for shifts, communicating information at team meetings / briefings, following business / brand guidelines and procedures, meeting agreed deadlines
  • Clearly communicate relevant and useful information on products and services based on a clear understanding of customers’ needs
  • Actively promote the unique selling points of the business and special offers available and promotions to customers
  • Use technology appropriately and efficiently in line with company policy in a way that supports customer service and ensure that faults and maintenance issues are reported promptly
  • Comply with legal requirements to avoid risks, minimise disruption to the business and to maintain the safety and security of people at all times
  • Work in a way that minimises negative effects on the environment for example by managing wastage in line with business procedures

People

  • Communicate accurately and effectively with others in line with the business culture to achieve the best result according to the situation
  • Support team members to ensure that the products and services delivered are of a high quality, on time and meet customer expectations in line with business needs
  • Put people at ease in all matters, adapt products and services as necessary, helping them to feel welcome and supported and provide them with information that is relevant to their needs

First line supervision / Team leading

  • Contribute to meetings and planning shifts, support shift briefings and assist in the monitoring of standards to help ensure quality is maintained

Behaviours (Live it)

Customer

  • Use own initiative and have confidence in determining customers’ needs
  • Take an enthusiastic and positive approach to providing excellent customer service
  • Take feedback from customers seriously and actively improve own customer service in line with business / brand standards

Business

  • Carry out activities with consideration of their cost and value
  • Organise own work and have the confidence to ask for guidance, fully participate in performance reviews and training and act on feedback relating to personal performance
  • Confidently demonstrate a belief in the products / services the business offers
  • Keep up to date with how the business positions itself within the wider hospitality industry
  • Use technology responsibly and take an interest in new developments that relate to own job role
  • Work with integrity in a safe, honest and trustworthy manner putting personal safety and that of others first
  • Demonstrate personal commitment to minimising the negative affect on the environment caused by work activities

People

  • Take a friendly and outgoing approach and enjoy talking and interacting with others, and communicating according to the business / brand standard
  • Demonstrate pride in own role through a consistently positive and professional approach, and be aware of the impact of personal behaviour within the team
  • Operate in a fair and professional manner

First line supervision / Team leading

  • Demonstrate the ability and confidence to deputise for the line manager when necessar

For more detailed information please see:

https://www.instituteforapprenticeships.org/apprenticeship-standards/hospitality-team-member/

Further information

What can I expect from being an Apprentice?

  • Excellent vocational training.
  • A salary and on-going support from your employer and GB MET.
  • In depth experience, insight and understanding of the business sector you are working in.
  • A clear career path.
  • The opportunity to achieve industry-standard qualifications and even a degree!

Am I eligible for an Apprenticeship?

Applicants need to be at least 16 years of age, living in England and not taking part in full-time education.

How long does an apprenticeship take?

The duration of an apprenticeship depends on:

  • Your experience
  • Your knowledge
  • Your skill levels
  • The business sector
  • The qualification

How much will I get paid?

The minimum wage for an apprentice is £4.15 per hour. This rate applies to those under 19 and those aged 19 or over who are in their first year of their apprenticeship. As an apprentice, you must be paid at least the minimum wage for your age if you’re aged 19 or over and have completed your first year.

Do I need to find an employer?

Yes, you have two options.

Option 1 - The best option is to find an employer yourself who wants to employ you as an apprentice. Once you have done this, simply provide us with the details. We will then contact your employer and handle all the administration so you can begin your apprenticeship at the earliest opportunity.

Option 2 - The GB MET recruitment team will try and find you an employer. The team will firstly invite you for an interview to fully assess your skills and aptitude for your preferred apprenticeship roles and do everything possible to find an employer with a current vacancy or one looking for an apprentice that fits the role you are looking for.

Whichever option applies, our recruitment team is here to guide you through every stage of the process.

Can I undertake an apprenticeship with my current employer?

Yes, discuss it with your employer and, if they agree and subject to conditions, you can become an apprentice where you now work.

What time of year can I start an apprenticeship?

You can apply at any time of the year. The start of your work-based training is dependent on your employer and all new Standard apprenticeships must include 20% off-the-job training.

What is off-the-job training?

Training that is delivered outside of an apprentice’s normal working duties.

Off-the-job refers to an apprentice learning outside a regular day-to-day work environment but within working hours. This includes:

  • Practical activities such as shadowing a more skilled member of staff or ‘off-site’ visits to meet customers or attend a trade show
  • Theoretical activities such as online courses, attending seminars and role playing
  • Learning by writing reports and work-specific documents

Careers and progression

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.

Why choose an apprenticeship?

As apprenticeships are now offering routes to degree-level qualifications they have become an increasingly preferred career option.

It’s an organic/natural career choice as apprentices are often offered a permanent, full-time position by their employer once training is completed.

Certain business sectors offer excellent career potential and the opportunity to earn very competitive salaries.

As an apprentice, you get to work alongside experienced staff who will help you to develop job-specific skills – and earn a wage at the same time. Earn while you learn.

Many employers hold Apprenticeships in high regard because they offer real industry experience.

A successful Apprenticeship provides you with a qualification and the skills you need for your job.

Course fees

Cost to an employer: 

For levy payers the maximum funding available for this course is £4,000 which will be taken from your Levy account.

For non-levy payers you will be required to pay a 5% contribution (£200) and the remaining fees will be paid for from the government. If the apprentice is 16 to 18 and they start the course before their 19th birthday they are entitled to 100% of the funding with no contribution from the employer.

 Wage for an apprentice: 

The minimum wage for an apprentice is £4.15 per hour. This rate applies to those under 19 and those aged 19 or over who are in their first year of their apprenticeship. As an apprentice, you must be paid at least the minimum wage for your age if you’re aged 19 or over and have completed your first year.

The length of program based on someone working 30 hours per week, undertaking the programme for 12 months plus 3 months EPA – If working less than 30 hours per week, the length of the programme is adjusted in line with hours worked.

Course fees
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