Formerly City College Brighton and Hove and Northbrook College

Level 2 Intermediate Apprenticeship in Customer Service

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Course Type: Apprenticeships Start Date: September 2018 Duration: 1 Year Entry requirements: 3 GCSEs grade 3 or above, including English and Maths Awarding Body: NCFE

Apprenticeships are a fantastic way to gain a nationally recognised qualification and valuable skills whilst working. We are a major provider of apprenticeships in the South East, helping employers to find the right apprentice for their business or upskill existing employees, and supporting individuals to succeed.

Course aims

This apprenticeship covers all areas of customer service, covering skills development in communication, queries and meeting customer needs.

Learners will be able to display their competence and communication in a range of areas relevant to a customer service role.

The Level 2 is designed to build the learners knowledge required to successfully work in customer service.

Learners will have the ability to build on their existing knowledge and apply this to a number of industries and job roles.

It is designed for those who are currently working in a customer service role.

Functional Skills may be required dependant on Apprenticeship framework and previous qualifications achieved.

Why the MET?

Our industry experienced teaching staff are passionate about their areas of expertise and are committed to helping you to attain your learning goals and meet your personal aims.

Without a doubt, one of the reasons we know you will love studying at Brighton MET is the location of our central campus.

Right in the heart of Brighton’s world-famous North Laine, the College is within walking distance of all the city’s main amenities – the award-winning city library, the independent shops and eateries and the beach.

Course content

This course will support you to achieve:

  • Resolving Queries and Meeting Customers’ Needs
  • Principles of Customer Service
  • Develop Customer Service Skills that can be Relied Upon by Employers in a Range of Industries
  • Exceed Customer Expectations
  • Resolve Customers’ Complaints
  • Develop Customer Relationships
  • Promote Additional Products and/or Services to Customers
Course content
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