Online courses | NCFE Certificate in Customer Service for Health and Social Care Settings Level 2

Course Type: Adult qualifications and professional, Online courses Entry requirements: There aren’t any specific recommended prior learning requirements for this qualification. Assessment: The programme is delivered online by a range of assessments. These are assessed by the tutor throughout the programme from induction to completion. Awarding Body: NCFE Fees: £0.00

Why this course?

Female receptionist assisting an older gentleman

Please only apply for courses commencing in the next two months.

This distance learning, knowledge based, qualification has been designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.

This knowledge based qualification is designed for learners already working, or learners who are looking to enter employment in the health and social care sectors.

Learners are required to undertake the following units:

  • Unit 1 Preparing to deliver customer service in health and social care settings
  • Unit 2 Effective communication for health and social care
  • Unit 3 Teamwork in health and social care settings
  • Unit 4 Understand the specific needs of customers accessing health and social care services

This course is free/government funded if you are 19+ at the start of the academic year, you live in England (some regional exclusions apply, including Greater London) and have lived in the UK for the last 3 years. Find out if you are eligible for funding.

Distance learning: times variable

Start dates

Click here to see fee information.

Code Start Campus Times Duration Fees
FE0430-1C Start Anytime Online Distance learning: times variable Up to 8 weeks £0.00 Apply

*FREE* Online short courses

Make the most of these extraordinary times and gain a nationally-recognised qualification. A short online course is a significant first step to improving your skills and achieving your career goals.

Free online courses

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The applicable fees for this course, including any available discounts, will be listed in the information above. 


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