Formerly City College Brighton and Hove and Northbrook College

Operations/Departmental Manager - Level 5 Advanced Apprenticeship

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Course Type: Apprenticeships Start Date: September 2021 Duration: Thirty Months Assessment: The diploma element will be delivered and supported in the workplace. If Functional Skills are required, this will be delivered in the classroom. Qualification: Diploma in Operations/Departmental Manager Level 5

Why this apprenticeship?

An operations/departmental manager is someone who manages teams and/or projects, and achieves their operational or departmental goals and objectives. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills, and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching, and mentoring.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager, and Specialist Managers.

Entry requirements

For those who have completed a Level 3 qualification, Higher Apprenticeships are a nationally accredited work-based programme designed to meet employers' needs at a higher skill level and include qualifications equivalent to higher education (Level 4 and 5)


Why choose an apprenticeship?

Apprenticeships are a fantastic way to gain a nationally recognised qualification and valuable skills whilst working. We are a major provider of apprenticeships in the South East, helping employers to find the right apprentice for their business or upskill existing employees, and supporting individuals to succeed. 

Course content

This standard will support you to achieve: 

  • Organisational Performance – delivering results
  • Interpersonal Excellence – managing people and developing relationships 
  • Personal Effectiveness – managing self
Course content

Cost & Finance

Apprenticeships are paid training schemes. You will learn and earn at the same time.

Wages will vary depending on the type of apprenticeship, but there is a national minimum wage (NMW) in the UK which applies to all 16 – 18 year olds and to those aged 19 and over in the first year of their studies. From April 2018, this is £3.70 per hour and from April 2019 it will increase to £3.90 per hour. However, the MET encourages employers to pay at a higher hourly rate. After a year, all apprentices need to be paid the minimum wage for their age. For more information please see the Government NMW web page.


How long does an apprenticeship take?

An apprenticeship can take between one and four years to complete depending on the level and subject area. As a guide, an Intermediate Level 2 Apprenticeship usually takes around 12 to 18 months and an Advanced Level 3 Apprenticeship around 18 to 24 months. 

What might my working hours be?

Apprentices are required to have a minimum of 30 contracted hours with an employer who will agree working patterns. Expect 20% of your contracted time to be dedicated to your apprenticeship training.

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